RETURNING NEW ITEMS PURCHASED ONLINE

If for any reason you are not satisfied with an item purchased from W Hardware, you may return the product within 30 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-days beginning on the date of purchase or order. You must provide a copy of your packing slip or order with the item listed. Shipping and handling charges are nonrefundable.

Return by Mail

If returning by mail, please obtain a Return Authorization by contacting Customer Support at 1-800-604-1866. Be prepared to provide your order number and a brief description of the reason for the return.

Return Online Purchases In-Store

Online purchases can be returned to W Hardware in-store for an exchange or refund within 30 days of your purchase. Just bring the item along with the order packing slip or order and we will gladly exchange or refund the purchase. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Support at 1-800-604-1866. Be prepared to provide your order number and a brief description of the reason for the return.

Things to Know:

• Merchandise may be returned within 30 days for a full refund or replacement, whichever you prefer
• Shipping and handling charges are non-refundable
• When returning an item to a store, you must provide a copy of your packing slip or order with the item listed
• Due to safety hazards, items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail – even if the item was drained of these materials
• For safety reason, certain products cannot be returned if opened
• Some items are subject to a re-stocking fee
• When returning an item to a store, the manager has the right to refuse returns of any item, at any time, for any reason

RETURNING NEW ITEMS PURCHASED IN STORE

If for any reason you are not satisfied with an item purchased from W Hardware, you may return the product within 30 days for a full refund or replacement, whichever you prefer. The limited warranty term is 30-day beginning on the date of invoice. You must provide the original receipt to receive an exchange or refund.

Things to Know:

• Proof of purchase is required for all returns and exchanges
• Merchandise may be returned within 30 days of purchase for a refund or exchange in the original tender
• A valid government-issued photo ID and/or other identifying information must be presented at the time of return and a copy may be recorded and retained
• Shipping and handling charges are non-refundable
• For safety reason, certain products cannot be returned if opened
• Some items are subject to a re-stocking fee
• The manager has the right to refuse returns of any item, at any time, for any reason, regardless of receipt
• We maintain a database of consumer activity and other information collected in connection with a purchase or a return, which we use to authorize returns and may share with third parties that provide fraud prevention services

RETURNING CERTIFIED USED ITEMS PURCHASED ONLINE & IN STORE

If your Certified Used Inventory product from W Hardware is becomes inoperable within 30 days of your purchase, you may return the product for a replacement. If no replacement is available, store credit will be issued.  You must provide the original receipt to receive an exchange or store credit.  No refunds will be issued. 

Things to Know:

• Proof of purchase is required for all returns and exchanges
• Item UPC or SKU must match W Hardware records
• Returned Certified Used Inventory will be tested prior to replacement or store credit is issued.

Return by Mail

If returning by mail, please obtain a Return Authorization by contacting Customer Support at 1-800-604-1866. Be prepared to provide your order number and a brief description of the reason for the return.

RE-STOCKING FEES

A 25% re-stocking fee may apply to an item being returned. Items with a 25% re-stocking fee are subject to change at any time. See an associate for details or call Customer Support at 1-800-604-1866.

The re-stocking fee will be waived if any of these conditions are met:

• Item is unopened and in new condition
• Item is exchanged for an upgraded product in the same category

ITEMS INELIGIBLE FOR RETURN

Items on this list are not eligible for returns under any circumstances.

• No returns on fabricated, cut-to-length, or special order items
• No returns on Draeger Gas Detection Tubes
• As-Is Used Inventory – all sales are final